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Frequently Asked Questions

Q. How much does it cost to start using Budgetly?

For $10 AUD per month, you get one card and full access, plus our white glove onboarding. That's 10 bucks... how good is that? The price increases by $10 per additional users.

Q. Is there a limit on how many payments I can make per month?

Goodness, no. Limiting the number of monthly payments is prone to leakage and over-spending. We don't penalize you for making payments, unlike *ahem* some of our competitors.

Q. Do I need to upgrade my plan to access more features?

No, all our features are available to all size businesses.

Q. How much is the Foreign Exchange conversion fee (FX)?

Budgetly doesn't markup fees when you spend in another currency. We charge 0.5% above the interchange rate, at cost. That's all. No surprise, no other fees, so you don't have to pay 2.9%.

Q. How long am I stuck in a contract?

We're not out to trap you. You pay by the month and cancel whenever you want. To close your account, contact your Account Manager or create a ticket here. Once all your transactions have settled, we will transfer your balance back to your nominated business bank account. Your Finance team retain access to statements and we will ask for your feedbacks to improve!

Q. Are my funds secure?

Yes. When you deposit funds into your Budgetly account, they are held with an Authorised Deposit-Taking Institutions (ADIs), and the Australian Government guarantees deposits up to $250,000. We can't technically and legally use your funds for our own cash flow. Budgetly is a well funded software company.

Q. Tell me more about your anti-fraud detection system?

Glad you asked. All payments on the card we provide are monitored by Visa Advanced Authorisation. With over 150 billion transactions per year, Visa AI can learn a thing or two. Put simply, it's the world best fraud prevention system and a PREMIUM service you can access thanks to our card issuing partner Nium.

Q. Does your pricing include GST for subscribers in Australia?

If you are an Australian business like us, we will add GST to your invoice. All price listed are exclusive of the goods and services tax.

Q. Are there any hidden fees?

Not hidden but in the small print. In case you haven't read our product disclosure statement, here is what you need to know:

  • Certain merchants may charge an additional fee if the card is used to purchase their goods or services. This fee is solely determined and charged by the merchant.
  • ATM withdraw are blocked by default for security reasons. In the rare case where Visa is not accepted by a merchant, it might be convenient to allow your employees to use an ATM. It's your choice. ATM operator fees may be charged. This fee is solely determined and charged by the ATM operator. ATM Fee (Domestic) $3.00 / ATM Fee (International) $5.00 / ATM Inquiry Fee $0.50.
  • If you make a transaction in a currency other than AUD, the transaction will be made at the applicable exchange rate + 0.5% fee. It's significantly lower than the industry average.
  • Fraudulent Chargebacks $50.00 is a standard fee in the industry.

Q. Where can I find your legal documents?

Don't print a forest, but as a FinTech startup we are under obligations to provide multiple documents. Upon registration, we will ask you to review the terms & conditions, service agreement, product disclosure statement and financial service guide. All documents are available online in our legal hub.

Q. Are there minimum system requirements to use Budgetly?

We're on the cloud, not your computer, so Budgetly suits most devices running a modern browser. We recommend Google Chrome, but the latest versions of Firefox, Safari or Edge are fine too. Not sure what version you're on? Check your browser here

Q. Is Budgetly software secure?

Without a doubt. The non-techy answer is that we take every step to protect any personal information transmitted via our online products and services, including payment information. The techy answer is that all informations are secured by 256 bit SSL encryption to encode the data we transmit, keeping it confidential. Our servers are deployed to Amazon Web Services (AWS), a PCI DSS Level 1 compliant provider.

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