Overview
As Astute Living Care grew to 50 to 60 employees, managing spend with Australia Post cards started to break down. Loading cards in person and keeping everything working for users became a recurring admin burden, and expense tracking became harder to scale.
With Budgetly, Astute Living Care replaced manual card top-ups with a spend process that’s easier to run day-to-day, simpler for users, and more scalable as the organisation grows.
Challenges
Before Budgetly, Astute Living Care relied on post office cards. It worked early on, but growth changed the equation.
The biggest challenges were:
- Manual card loading: Cards had to be loaded at the post office, in person.
- Operational friction for users: Making “everything work for users” required ongoing attention and coordination.
- Scaling limitations: The admin effort increased as the team grew.
- Harder expense tracking: Visibility and tracking became more difficult with more people spending.
What was at stake
Without a better process, the business faced two compounding issues:
- Harder to scale: More employees meant more card loading, more coordination, and more admin overhead.
- Harder to track expenses: As spend increased, keeping clean records became more challenging.
Why Budgetly
Astute Living Care explored options while researching business credit cards, but found cards weren’t the easiest solution for their needs.
Budgetly was discovered via Google search, and ultimately chosen because it did exactly what was promised, and worked in practice.
The solution
With Budgetly implemented, Astute Living Care moved away from in-person card loading and towards a more streamlined expense process.
In short, Budgetly helped the team:
- Reduce reliance on manual post office top-ups
- Make spend management easier to run as the organisation grows
- Improve day-to-day usability for the people who need to spend for work
Results
1) Less manual admin (time saved each week)
The main win was reducing the manual card-loading process.
“It saved me a lot of time.”
Obi Okanume, Managing Director
2) Spend management that scales with the team
With 50 to 60 employees, Astute Living Care needed a process that wouldn’t get harder every time the team grew.
3) Solid support
Support was rated 8/10.
“Pretty good.”
Obi Okanume, Managing Director
Would they recommend Budgetly?
Yes.
“Yes, definitely.”
Obi Okanume, Managing Director
Company snapshot
- Employees: 50 to 60
- Industry: NDIS
